question about paper tray construction of Z2300

[KKM]

Yesterday we got our new Polaroid Z2300.

The metal plate that presses the paper sheets together is not fixed completely and falls down on one side when closing the tray. I would assume that the plate must be fixed?

Is that like it should be or is there something damaged?

Paper feed is not working when trying to do a printout.

I will try do add some pictures.

Thank you very much!

[KKM]

Some pictures:

[CCWH]

My Polaroid Z2300 door





A small part of plastic is missing on your door.

[KKM]

Thank you very much for your quick and precise answer: you helped us a lot!